The TeraMessage Private Service 

for Emergency Response

PUBLIC PAGING TODAY

For one reason or another, the PUBLIC paging companies’ reliability and coverage in certain areas have tremendously decreased, forcing regional Emergency Services to SERIOUSLY look for other alternatives.

Emergency Services are now looking for a reliable, “smart” way to promptly deliver emergency messages. The most immediate option is the use of Smartphones, since we all are using them to send and receive personal text messages. The cellular data and messaging infrastructure is already in place. People already carry their own smartphone, which can be used to receive personal and mission critical messages identified by different ringtones.

THE CELLULAR NETWORK INFRASTRUCTURE  

    

Today, there are millions of cellular phone users generating huge revenues for carriers like Verizon, AT&T, ROGERS, etc.  Carriers compete in service price and in network reliability.  They offer packages that include data plans to access the Internet using the smartphone. In order to maintain the highest possible network reliability, carriers spend millions of Dollars in maintaining their cellular towers, implementing backup and redundant equipment. The data channels of the cellular networks are very reliable today.

PUBLIC MESSAGING SERVICES

Today, there are many PUBLIC hosting services using the data channel of the cellular network offering to deliver text messages to smartphones.

Knowing that prompt delivery of SMS messages and email is not guaranteed, Emergency Services are tempted to try PUBLIC hosting services such as WhatsApp, Blackberry, Tigertext, and many others. These PUBLIC hosted services are attractive because some are free and others have low fees. However, their app is made for the public to send and receive non-critical messages and to “have fun with friends”. Emergency Services must consider the following critical issues if using PUBLIC hosted services:

Your critical messages are stored in their servers and anyone can read them. You cannot delete them or retrieve them. You do not have access to a Log if you want to check who sent messages to whom, the text of the messages and when they were read. Message delivery time depends on their PUBLIC messaging traffic, which could be messages to thousands of other users. Their app may secretly collect the user’s geolocation because the cellular phone number was entered when subscribing. 

THE TERAMESSAGE PRIVATE SERVICE

The TeraMessage PRIVATE Service is NOT a hosted service. TeraMessage becomes your PRIVATE messaging service, only for your operations. You have complete custody of all your messages. Messages travel encrypted on the Internet and on Wi-Fi networks using AES-256 and TLS1.2. There is no need to program the user’s cellular phone number or the email address. You control who belongs to your TeraMessage PRIVATE Service. You control who can send messages to whom. The Log can be accessed at any time. The Log provides a PRIVATE detailed message record with the date and time of transmission, reception and when the message was actually read. The sender automatically receives a notification when the recipient reads the message. Operators can send and receive messages on their computer by using a browser. The TeraMessage app works on Android and Apple devices. Optionally, you can send pictures, documents, voice files and videos, which also travel under encryption. 

WHAT REALLY MAKES THE DIFFERENCE?

The TeraMessage app has been specially designed for PRIVATE corporate communication using our 25 years of experience in delivering messaging products and solutions. The TeraMessage PRIVATE Service is in use by Government entities and Hospitals. 

I believe 100% in TeraMessage’s reliability because I have been using the TeraMessage app on my smartphone for many years. The TeraMessage app tells me when I am out of cellular range; if my phone switched from cellular to Wi-Fi or vice-versa; if I have messages pending to be read; if I want to be alerted of new messages when the phone is in mute, and many other powerful security features. The TeraMessage app is one of the most powerful reasons to use the TeraMessage PRIVATE Service for emergency and critical messaging.

The TeraMessage PRIVATE Service uses the LTE/GSM/HSPA data channels available to the TeraMessage app on the user’s phone. TeraMessage sends and receives information when the phone is on Wi-Fi or on the cellular network. It is an impressive communications tool that you can fully trust to send and receive critical messages.

I truly believe that the TeraMessage PRIVATE Service is the future of emergency messaging communication. For more information, click here

We offer a free trial of the TeraMessage PRIVATE Service where you can test reliability and effectiveness with a number of people in your organization. Contact us at sales@canamexcom.com or call us at 905-475-5557 or toll free at 1-800-387-4237. We will be pleased to talk to you and your team about how we can comply with your immediate requirements.

Jorge D. Fernandez

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Canamex Communications has been developing and manufacturing paging products since 1989. Hospitals continue to use the QUIKPAGER keyboard product line for in-house paging.  Paging encoders and transmitters from 5 Watts to 250 Watts are available.  The development of the TeraMessage PRIVATE Service began in 2009 with the first app that encrypted messages.  A patent for the unique TeraMessage protocol was recently granted. Canamex continues with the development of new and exciting technologies related to secure wireless communication. 

Alarm Monitoring in Factories; Why just being “reactive” is costing you money

Factories and industrial plants, of all shapes and sizes, share a common problem:  One way or another, eventually, they will experience delays in production due to machine errors or failures. Unexpected events can be both costly and potentially dangerous.

When machines fail or emergencies occur, alarms or bells sound, lights flash, etc., production stops and the event waits for human response.

However, loud speakers, strobes and horns are not nearly effective enough for a couple of reasons. First, they further contribute to already - high-noise environments, causing distraction to non-related workers. Secondly, they don’t communicate clear instructions or details about who needs assistance, where the trouble is, which workers are required to respond, or what to do about it.

For most facilities, alarm monitoring systems are put in place to notify a human operator when trouble occurs. Production alarm monitoring applications can generate hundreds of alarms per minute, which are displayed on a fast-scrolling screen, probably categorized by colors representing the urgency of each alarm.

When trouble occurs, staff depend on the alarm monitoring operator to react quickly, and inform them of how to respond. Unfortunately, machine failures often cause a cascade of delays, generating even more alarms for the operator to sift through, further delaying his response time, and causing confusion.

As a result, alarm monitoring operators can become overwhelmed, and other vital alarms can get ignored or missed, causing additional production delays, lost money and increased danger.

Canamex Communications recommends a pro-active approach to alarm response. By including automatic intelligent critical messaging notification, as part of your alarm response action plan, you take the pressure off the alarm monitoring operator, and effectively control alarm response.

Automated response is quick, efficient, effective, and affordable! Filter incoming alarms based on text content, and deliver detailed instructions to specific individuals or groups of people, within seconds, automatically. Preventative alarms can be sent directly to maintenance crews, without any human intervention.

By responding to preventative alarms, before they become critical, factories can increase efficiency and decrease down time – saving time, money, and making the workplace a safer environment for staff.

Check out our solutions for factories and industrial plants, and learn how you can be pro-active, and respond faster to alarms in your facility!